4 Our Life - Privacy Policy

4 Our Life ("4 Our Life," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information, particularly your health data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "App"). This Privacy Policy complies with the Data Protection Act, 2012 (Act 843) of Ghana and other applicable laws. By accessing or using our App, you acknowledge that you have read and understood this Privacy Policy.

4 Our Life Limited serves as the data controller for personal information collected through our App:

3.1 Personal Information

• Identity Information: Full name, date of birth, gender
• Contact Information: Mobile phone number, email address, physical address
• Account Information: Username, password (encrypted)
• Device Information: Device type, operating system, unique device identifiers, IP address, mobile network information
• Location Information: Precise location data (with your consent) to help you find nearby healthcare facilities
• Usage Information: How you use our App, including features accessed, time spent, and actions taken

3.2 Health Information

• Health Profile: Optional health details you provide
• Reproductive Health: Menstrual cycle dates, ovulation information, pregnancy status (for period tracking)
• Medication Information: Medication names, dosages, schedules (for reminders)
• Symptoms and Conditions: Self-reported symptoms, conditions, and health concerns
• Healthcare Facility Interactions: Facilities you search for, save, or rate

3.3 Information Collection Methods

• Direct provision when you register and use our features
• Interactions with our App
• Automated technologies and cookies
• Third-party sources such as healthcare facility databases
• Public sources as permitted by law

• Performance of Contract
• Legal Obligation
• Legitimate Interests
• Consent (including for sensitive health data)
• Vital Interests

5.1 Providing and Improving the App

• Create and maintain your account
• Provide features and personalize experiences
• Improve and develop the App
• Respond to support requests
• Send service-related communications

5.2 Health-Related Features

• Provide period and ovulation tracking
• Send medication reminders
• Offer health tips and education
• Help locate healthcare facilities
• Provide information about diseases and symptoms

5.3 Research and Analytics

• Public health research
• Understanding health trends
• Improving healthcare access
• Academic collaborations
• Statistical reporting

5.4 Marketing

• Send newsletters and health information
• Inform you about new features or services
• Invite you to surveys or research
• Provide relevant health content
• You can opt out at any time

6.1 Third-Party Service Providers

We share information with providers supporting cloud storage, analytics, customer support, health resources, and map services. They are contractually bound to comply with data protection laws.

6.2 Healthcare Partners

With your consent we may share information with designated providers, facilities, or researchers (in de-identified form).

6.3 Legal Requirements

We may disclose information when required by law, including to the Ghana Health Service, Data Protection Commission, law enforcement, or courts.

6.4 Business Transfers

If we undergo a merger or acquisition, your information may transfer as part of the transaction, and we will notify you.

6.5 With Your Consent

We will share data with other third parties only when you give consent.

7.1 Retention Periods

• Account information: duration of account plus 2 years
• Health data: duration of account plus 3 years (or regulatory requirement)
• Communication records: 2 years
• Marketing preferences: until you opt out

7.2 Data Deletion

When retention ends we delete or anonymize data. You may request deletion subject to legal requirements.

8.1 Security Measures

• Encryption of data in transit and at rest
• Multi-factor authentication
• Security assessments and penetration testing
• Access controls and authentication
• Staff training
• Incident response procedures

8.2 Health Data Security

• Enhanced encryption standards
• Stricter access controls
• Regular security audits
• Compliance with health data standards
• Specialized staff training

8.3 Data Breach Procedures

• Notify the Data Protection Commission within 72 hours
• Notify affected users without undue delay
• Provide breach information and guidance
• Mitigate potential harm

• Right to Access
• Right to Rectification
• Right to Erasure
• Right to Restrict Processing
• Right to Data Portability
• Right to Object
• Right to Withdraw Consent

Contact disrupt@4th-pay.com to exercise these rights. We respond within 30 days.

10.1 Age Restrictions

We do not knowingly collect data from children under 13.

10.2 Parental Consent

Users aged 13–18 require parental consent. Guardians can review, delete, or restrict their child’s data. Contact us if you believe we collected information from a child under 13.

Data is primarily stored in Ghana but may be transferred elsewhere with safeguards such as contractual clauses, adequate protection assurances, or your consent.

We use cookies to operate and improve the App.

• Essential Cookies
• Analytical Cookies
• Functional Cookies
• Targeting Cookies (with consent)

You can manage cookies in browser/device settings, but disabling some may affect functionality.

We send marketing communications only with consent.

You can opt out via unsubscribe links, account settings, or by emailing disrupt@4th-pay.com.

We may update this policy. Changes will be posted here with an updated "Last Updated" date and additional notice when required. Continued use indicates acceptance.

Contact us first at disrupt@4th-pay.com. You may also contact the Data Protection Commission, No. 6 Airport Road, Accra, Ghana (Email: info@dataprotection.org.gh | Phone: +233 30 295 7282).